FAQ
Find some Frequently Asked Questions here and get some answers.
Q: How much will the rental cost me?
A: Most rental prices fall within one of these categories:
Catalog costume - $5-7/day
Handmade tutu - $25/day
Men's costume or tunic - $20-25/day
Headpiece or tiara - $10/day
The price depends on the time period selected; each rental period has its price, which includes the cleaning fee. In addition, there is a security deposit, typically around 30-50% of the replacement fee (which will be refunded in full after the costume has been returned and inspected, minus any damage fees if damage was found).
There is a discount with longer rental periods.
Q: Will I get my deposit back?
A: If, upon finalizing the return, no irreparable or excess damage is found (other than expected wear and tear), your deposit will be returned. If damage is present, the renter is responsible for paying to fix it (it will be taken out of the deposit), or if it is unfixable, paying to replace the costume. The replacement fee of each costume or item is stated in the description of each product.
Q: How do I go about a custom order?
A: You can write your request through the Contact Us form, or you can send an email to contact@enpointecostumes.com. We will get back to you as soon as possible, and within 48 hours.
Q: Can I request for something to be added to the shop so I can rent it?
A: Absolutely! We can talk through the details, and if we deem it a good addition, we can definitely add it to the shop. Just send us a message through the Contact Us form or send an email to contact@enpointecostumes.com.
Q: How does shipping work?
A: Shipping will vary depending on where it is being sent. If you are nearby, we can deliver it to you for a small fee. If you require shipping, UPS Ground and UPS 2 day Air will be available options at checkout.
Q: How does local delivery work?
A: Once the order is placed and local delivery was selected, we will get in contact with you on the best way to reach each other for delivery. There is a small fee for local delivery, which also includes the pickup after the rental period is over.
