Shipping policy

At En Pointe Costumes, we understand how important it is for your costume to arrive in time for rehearsals, competitions, and performances. Every rental is carefully packaged and shipped with care to help ensure it arrives before your rental period begins.

Processing & Shipping

Rental costumes are typically shipped several days before your selected rental start date so they arrive before your rental period begins. The rental period is based on your selected rental dates, not the shipping date.

Retail items available for purchase are generally shipped within 1–3 business days unless otherwise noted.

Custom and made-to-order items are handcrafted specifically for each customer. Production and shipping timelines vary depending on the item and current workload. Your estimated completion and shipping date will be communicated with you before work begins, and we will notify you of any changes that may affect your timeline.

For certain high-value costumes, a signature may be required upon delivery.

Shipping Carriers

We ship throughout the United States using trusted carriers such as UPS and USPS. Shipping options and rates are calculated at checkout based on your order and destination.

Delivery

While we make every effort to ship your order with ample time for delivery, shipping carriers occasionally experience delays due to weather, high shipping volumes, or other circumstances beyond our control. For this reason, we cannot guarantee carrier delivery dates.

If you notice an unexpected delay with your shipment, please contact us as soon as possible. We are happy to help track the shipment and assist with communication with the carrier when needed.

Shipping Address

Please verify that your shipping address is correct before completing your order. En Pointe Costumes is not responsible for delays or additional shipping charges resulting from an incorrect or incomplete address provided at checkout.

Return Shipping for Rentals

Return shipping costs are included in the initial shipping quote for most shipped rental orders. A prepaid return label will be included with your costume shipment.

Please return rental items by the due date listed in your order confirmation, following the return instructions included with your shipment. Returning your costume on time helps ensure it is available for the next dancer.

Lost or Damaged Shipments

If your package arrives damaged, or if you believe it has been lost in transit, please contact us promptly so we can assist you.

If tracking indicates that a package has been delivered but you cannot locate it, we recommend first checking with members of your household, neighbors, or your local carrier before contacting us. We will gladly assist with filing a carrier claim when appropriate.

Expedited Shipping

Expedited shipping options may be available upon request. Please contact us before placing a last-minute order so we can confirm availability and timing.

Questions

If you have any questions about shipping before placing your order, please don't hesitate to contact us. We're always happy to help make your rental experience as smooth and stress-free as possible.