Shipping policy

Tutu.com ships products worldwide. Shipping options are provided at checkout. If you need something expedited, call +1-704-519-4771 or email Claudia@Tutu.com to discuss the fastest options.

Tutu.Com offers free, domestic ground shipping to the 48 contiguous United States, up to $20 on orders costing $149 and up.  This free option covers about 85% of orders.  For very heavy orders that cost $149 or more, the first $20 of your shipping will be free.  We will invoice you for any shipping amount over $20.  Invoices are sent to the email you use to place your order so please be sure to use an email you actually check in case we need to reach you! Once shipping is paid, your order will go out.

For orders totaling less than $149, shipping charges are dependent on where you live, and the size and weight of the box or envelope. Some fabrics are quite heavy, some are not. We cannot always guess the exact shipping costs in advance, as there are so many different possible combinations of fabric, notions, rhinestones, trims, appliques, etc. Most of the time, we ship in strong, poly mailers and/or padded envelopes for more delicate items like rhinestones, hooks and bars, etc. If your order is large and heavy, it often has to go in a box (multiple yards of fabrics, bolts and rolls of fabrics, tutus, and other items that it is obvious will not fit in an oily mailer) then we will send you an invoice with a secure link attached for payment, of your remaining shipping BEFORE your order goes out. This can slow things down a bit, but not much. All orders are insured – for $100 and under, UPS has automatic insurance. For more expensive orders, we add the insurance on.

We also ship Fed Ex ground, which is sometimes less expensive for large, heavy orders, and/or orders shipping to the western states. We will check which shipping method is the least expensive for you and will choose that one, unless, of course, you have a preference, and, in that case, we will go with the method you prefer.

Base shipping rates for international orders are shown on the website for various countries.  These are the BASE RATES.  If your shipping cost is higher, we will invoice you through email with a secure link for payment.  As with domestic orders, all international orders are insured. We do not cover your customs fees at this time.

For hooped classical tutus and other items that must be shipped in over-sized boxes, costs can run between $25-$80 in the continental U.S., more in some places. We will always research what is the least expensive way to safely ship your items. We will also insure costumes for their full value. This will add to the cost, but not too much. Insuring packages ensures that if it is lost, you will get your money back.  All custom costumes are shipped with signature required when delivered. This is for your protection. 

Please Note: Classical tutu edges will get crumpled during shipment. Simply lay the costume out flat and the edges will relax back into shape within a day or two. If you need them to relax quicker, use a steamer to lightly steam the edges. We do not recommend ironing since too much heat can melt nylon tulle.

If you are ordering downloadable patterns, you will not be charged a shipping fee.

If your Express order is small enough to fit in a padded envelope (examples would be hooks and bars, 1-2 yards of hook and eye tape, or small quantities of Rhinestones and Notions) then Express Shipping Base for 1 to 3 days arrival is $45. Size/weight/distance all play a role in how quickly - 1, 2, or 3 days - you will receive the package. If your order costs less to ship, we will refund the difference. If it is more, we will invoice the additional shipping costs to you through email.  As with all other orders, there will be a secure link attached to the invoice in which you will be able to pay. If you absolutely MUST have your express order the next day, please email orders@tutu.com and let us know when you have placed that order. Also, put a note in the Special Instructions at check out. It is YOUR responsibility to let us know if your order is an overnight emergency! Depending on size/weight/distance, it may cost more than the $45 website express minimum. Overnight is expensive through all the shipping methods. If your order costs more to overnight, we will email the extra shipping invoice and will text you to let you know to look for and pay it. Invoices are sent to the email you use to place your order so please be sure to use an email you actually check in case we need to reach you! Also it helps expedite things if you put a cell phone number in your order. No orders will be shipped out without full payment of the shipping cost. We are happy to help you, but we must be able to reach you quickly.