Returns, Refunds & Rental Policies

Rental Policies

At En Pointe Costumes, we understand how important your costume is for your rehearsal, competition, recital, or performance. Our goal is to provide beautiful, high-quality costumes while making the rental process simple and stress-free. Please review the following rental policies before placing your reservation. By completing your rental order, you agree to these terms.

Rental Reservations & Payment

Costumes may be reserved in advance to ensure availability for your selected performance dates. Because rental costumes are held exclusively for your event, reservations are considered confirmed only once payment has been received.

Full payment is required at the time of booking unless otherwise arranged.

Security Deposit

A security deposit is required for rental items and is listed on each rental product page. The security deposit will be refunded after the rental items have been returned and inspected, provided there are no outstanding charges, including damage, missing items, lost items, or replacement costs.

Costume Availability

Because many of our costumes are unique pieces or available in limited quantities, we recommend reserving costumes as early as possible, especially during peak recital and competition seasons.

A costume is not guaranteed to be available until your reservation has been confirmed and payment has been received.

Rental Period

Your rental period is based on the dates selected during checkout or confirmed during your reservation process.

Costumes may arrive several days before your rental start date to allow time for fitting, preparation, and any necessary adjustments. Your rental period is based on the dates selected at booking, regardless of the date your costume ships or arrives.

If you need your costume for additional time, please contact us as soon as possible. Extensions may be available depending on costume availability.

Cancellations, Reservation Changes & Costume Changes

Because costumes are reserved specifically for your selected dates, cancellations and changes may be subject to fees depending on when the request is made.

• Cancellations made 30 or more days before the rental start date are eligible for a refund, less any non-refundable payment processing fees.

• Cancellations made 14–29 days before the rental start date are eligible for a 50% refund or store credit.

• Cancellations made less than 14 days before the rental start date are generally non-refundable due to the limited availability of rental costumes and the preparation required for each reservation.

• If a reservation is canceled before the rental period begins, the security deposit will be refunded provided there are no outstanding charges. 

If you need to make changes to your reservation, including changes to your costume selection, size, or rental details, please contact us as soon as possible. We will do our best to accommodate changes when availability allows.

Changes cannot be guaranteed after a costume has been prepared, altered, or shipped.

In the event of circumstances outside your control, such as event cancellations, weather emergencies, or other unforeseen circumstances, please contact us. We will review each situation individually and do our best to assist when possible.

Sizing & Fit

We are happy to help you select the best size and provide guidance for your rental. Please provide accurate measurements when requested and carefully review any sizing information provided.

Because dancers' bodies vary, En Pointe Costumes cannot guarantee a perfect fit. Refunds are not provided solely due to fit issues when accurate sizing information has been provided.

If you have concerns about sizing, please contact us before completing your reservation. We are always happy to help.

Costume Care

Please treat all rental items with care. Costumes should be kept clean, dry, and stored safely when not being worn. When not in use, costumes should be protected from pets, food, liquids, and anything that could cause damage or staining.

Please do not:

• Wash or dry clean the costume

• Dye or alter the costume

• Cut, glue, or permanently modify any part of the costume

• Make repairs or changes without prior approval

Please take care when applying makeup, hairspray, glitter, tanning products, oils, or other beauty products near costumes. These products can permanently stain or damage costume materials.

If adjustments are needed, please contact us before making any changes. Temporary adjustments, such as careful pinning or tacking, may be permitted when appropriate.

Cleaning

Professional cleaning is included with every rental. Please do not attempt to clean rental costumes unless specifically instructed to do so.

Upon Arrival

We recommend trying on your costume as soon as it arrives. If you notice any damage, missing pieces, or concerns about sizing, please contact us promptly so we can assist before your performance date.

Damage, Loss & Missing Items

Normal wear from proper use is expected. However, customers are responsible for excessive damage, missing pieces, lost items, or damage resulting from improper care.

Repair or replacement charges may apply for items that are returned damaged beyond normal wear or are not returned.

Please return all costume pieces and accessories included with your rental, including headpieces, belts, sleeves, jewelry, or other accessories.

Once a costume has been delivered to the customer, the customer is responsible for the costume until it has been returned according to the provided return instructions.

Rental Returns

Rental items must be returned by the due date listed in your order confirmation using the return instructions provided with your shipment.

Returning costumes on time allows us to prepare them for the next dancer and ensures availability for future rentals.

Late returns may result in additional rental charges and may affect future reservations.

Studio & Group Rentals

For studio productions, group rentals, or larger costume orders, customized rental arrangements and separate terms may apply. Please contact us to discuss your specific needs.

Questions

If you have any questions before reserving a costume, please contact us. We are happy to help you select the perfect costume and ensure a smooth rental experience.

Returns & Refunds for Purchased Items

Retail Items

Unused retail items may be eligible for return within 30 days of delivery unless otherwise noted.

Items must be returned in new, unworn condition with original packaging and tags when applicable.

Customers are responsible for return shipping costs unless the item was received damaged or an incorrect item was shipped.

Custom & Made-to-Order Items

Custom and made-to-order items are created specifically for each customer and cannot be returned or refunded unless the item arrives damaged or there is an error in the order.

Before production begins, details such as sizing, design, colors, and timeline will be confirmed to help ensure the final item meets your expectations.

Personalized Items

Personalized items cannot be returned or exchanged unless they arrive damaged or contain an error.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos and details so we can help resolve the issue.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow several business days for your financial institution to process the refund after the refund has been issued.

Questions

If you have questions about a rental, return, or refund before placing your order, please contact us. We are happy to help make sure you have the information you need before your purchase or reservation.